Note on refunds
RETURNS AND REFUNDS
You have up to 14 days from the delivery of the online order to change your mind and return the purchased products. A fundamental condition is that the items are returned in perfect condition and complete with all labels. For more information, you can consult the return policy in art. 8 of the General Sales Conditions. Returned products must be sent to Pompea in a single shipment. Pompea reserves the right not to accept products from the same order that are returned and shipped at different times.
Return shipments are paid for by the Customer, except for shipments sent within Italy, which are paid for by Pompea.
The size change of a product is possible only if the order has not yet been shipped. To change the size of a purchased product, it is necessary to contact Customer Service by filling out the form on the website’s "Contact us" page or by writing to customer@pompea.com. It is not possible to change the size once your order has been received, but you have to proceed with the return if you do not wish to keep the item and place a new order for the correct size.
In Italy
The return can be made at any one of the 12,000 Poste Italiane locations or by scheduling a collection at your home with the SDA courier. To make the return request, you must log in at www.pompea.com and access the order status by entering the "my orders and returns" section of your account. If you are not a registered user, you must contact customer service by filling out the form on the website’s "Contact Us" page or by writing to customer@pompea.com.
Within the details of your order, there is the "return" button and you will only need to fill in the form by selecting the item, quantity and reason. After completing the return request, you will receive an acceptance confirmation email.
Subsequently, it will be necessary to prepare the package by inserting a copy of the purchase receipt inside the package and affixing the label you have received on the package.
The package must be taken to the Poste Italiane collection point closest to your home, or to the SDA courier, by contacting the number 803.160 to schedule a collection at your home.
It will be possible to check the status of the return delivery by going to the website www.sda.it and entering the consignment note number in the "Tracking shipments" section.
If the courier does not collect the package on the scheduled date, please call 800.160 again and schedule a new collection time with them.
The refund will be made no later than 14 working days from the return of the products, using the same payment method chosen when you placed the order.
In Austria, Belgium, Croatia, Denmark, France, Germany, Greece, Netherlands, Portugal, Slovenia, Spain and Sweden.
A return with a value higher than € 15,00 can be made by taking the package to any DHL Service Point or by scheduling a collection at your home with the same courier.
To make the return request, you must log in at www.pompea.com and access the order status by entering the "my orders and returns" section of your account. If you are not a registered user, you must contact customer service by filling out the form on the website’s "Contact Us" page or by writing to customer@pompea.com.
Within the details of your order, there is the "return" button and you will only need to fill in the form by selecting the item, quantity and reason. After completing the return request, you will receive an acceptance confirmation email.
Subsequently, it will be necessary to prepare the package by inserting a copy of the purchase receipt inside the package and affixing the label you have received on the package.
The package must either be taken to the DHL Service Point closest to your home or a collection at your home can be scheduled via the following link: https://mydhl.express.dhl/it/it/schedule-pickup.html#/schedule-pickup#label-reference
It will be possible to check the status of the return delivery by going to the website www.dhl.com and entering the consignment note number in the "TRACK" section.
If the courier does not collect the package on the scheduled date, please call them again and schedule a new collection time with them.
For returns of € 15,00 or less, the organization and shipping costs will be fully charged to the customer who will have to deliver the products directly to the Seller at the address:
POMPEA SPA
Via Cadimarco, 29
46041 Asola (MN) Italy
To make the return request, you must log in at www.pompea.com and access the order status by entering the "my orders and returns" section of your account. If you are not a registered user, you must contact customer service by filling out the form on the website’s "Contact Us" page or by writing to customer@pompea.com.
Within the details of your order, there is the "return" button and you will only need to fill in the form by selecting the item, quantity and reason. After completing the return request, you will receive an acceptance confirmation email.
Subsequently, it will be necessary to prepare the package by inserting a copy of the purchase receipt inside the package.
The refund will be made no later than 14 working days from the return of the products, using the same payment method chosen when you placed the order.
You have up to 14 days from the delivery of the online order to change your mind and return the purchased products. A fundamental condition is that the items are returned in perfect condition and complete with all labels. For more information, you can consult the return policy in art. 8 of the General Sales Conditions. Returned products must be sent to Pompea in a single shipment. Pompea reserves the right not to accept products from the same order that are returned and shipped at different times.
Return shipments are paid for by the Customer, except for shipments sent within Italy, which are paid for by Pompea.
The size change of a product is possible only if the order has not yet been shipped. To change the size of a purchased product, it is necessary to contact Customer Service by filling out the form on the website’s "Contact us" page or by writing to customer@pompea.com. It is not possible to change the size once your order has been received, but you have to proceed with the return if you do not wish to keep the item and place a new order for the correct size.
In Italy
The return can be made at any one of the 12,000 Poste Italiane locations or by scheduling a collection at your home with the SDA courier. To make the return request, you must log in at www.pompea.com and access the order status by entering the "my orders and returns" section of your account. If you are not a registered user, you must contact customer service by filling out the form on the website’s "Contact Us" page or by writing to customer@pompea.com.
Within the details of your order, there is the "return" button and you will only need to fill in the form by selecting the item, quantity and reason. After completing the return request, you will receive an acceptance confirmation email.
Subsequently, it will be necessary to prepare the package by inserting a copy of the purchase receipt inside the package and affixing the label you have received on the package.
The package must be taken to the Poste Italiane collection point closest to your home, or to the SDA courier, by contacting the number 803.160 to schedule a collection at your home.
It will be possible to check the status of the return delivery by going to the website www.sda.it and entering the consignment note number in the "Tracking shipments" section.
If the courier does not collect the package on the scheduled date, please call 800.160 again and schedule a new collection time with them.
The refund will be made no later than 14 working days from the return of the products, using the same payment method chosen when you placed the order.
In Austria, Belgium, Croatia, Denmark, France, Germany, Greece, Netherlands, Portugal, Slovenia, Spain and Sweden.
A return with a value higher than € 15,00 can be made by taking the package to any DHL Service Point or by scheduling a collection at your home with the same courier.
To make the return request, you must log in at www.pompea.com and access the order status by entering the "my orders and returns" section of your account. If you are not a registered user, you must contact customer service by filling out the form on the website’s "Contact Us" page or by writing to customer@pompea.com.
Within the details of your order, there is the "return" button and you will only need to fill in the form by selecting the item, quantity and reason. After completing the return request, you will receive an acceptance confirmation email.
Subsequently, it will be necessary to prepare the package by inserting a copy of the purchase receipt inside the package and affixing the label you have received on the package.
The package must either be taken to the DHL Service Point closest to your home or a collection at your home can be scheduled via the following link: https://mydhl.express.dhl/it/it/schedule-pickup.html#/schedule-pickup#label-reference
It will be possible to check the status of the return delivery by going to the website www.dhl.com and entering the consignment note number in the "TRACK" section.
If the courier does not collect the package on the scheduled date, please call them again and schedule a new collection time with them.
For returns of € 15,00 or less, the organization and shipping costs will be fully charged to the customer who will have to deliver the products directly to the Seller at the address:
POMPEA SPA
Via Cadimarco, 29
46041 Asola (MN) Italy
To make the return request, you must log in at www.pompea.com and access the order status by entering the "my orders and returns" section of your account. If you are not a registered user, you must contact customer service by filling out the form on the website’s "Contact Us" page or by writing to customer@pompea.com.
Within the details of your order, there is the "return" button and you will only need to fill in the form by selecting the item, quantity and reason. After completing the return request, you will receive an acceptance confirmation email.
Subsequently, it will be necessary to prepare the package by inserting a copy of the purchase receipt inside the package.
The refund will be made no later than 14 working days from the return of the products, using the same payment method chosen when you placed the order.